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At Tucan Claims it is of paramount importance that we treat our customers openly and honestly and provide excellent service. We know that our customers have been badly treated by being mis-sold policies by trusted institutions. Our reputation as a business that can be trusted, working hard in the best interests of our customers, is very important to us.
We have a Customer Charter which we take very seriously. We insist that all our staff and everyone associated with our business works in accordance with this charter at all times.
We offer our customers a personal service that is fast and efficient, giving our customers peace of mind that their claim is in the best possible hands.
Whilst we are supportive and understanding to our customers, there should be no confusion that in our dealings with lenders which have mis-sold PPI we act in a firm and focused manner to ensure that our customers’ claims are treated seriously, so as to obtain the best possible settlement.
Tucan Claims is led by people with excellent experience in legal and litigation proceedings, managing claims and dealing with financial institutions.
We do not charge any fee unless the claim is successful. So it makes sense to let us deal with the negotiation, paperwork and hassle of processing your claim on your behalf.
Tucan Claims is the trading name of Tucan Claims Limited
Correspondance Address:
130 Aztec
Aztec West Business Park
Bristol
BS32 4UB
Email:
Telephone:
0844 774 2668
The Tucan Claims Customer Charter
Tucan Claims shall endeavour at all times to provide its customers with excellent service in the management of their claims. We aim to achieve this by:
- Dealing with our customers in an open and honest manner
- Supporting our customers fully through the claims management process
- Providing a fast and efficient service
- Giving our customers the benefit of our legal, claims management and financial experience
- Providing a comprehensive complaints procedure
- Dealing firmly with institutions which have mis-sold PPI to obtain the best possible settlement for our customers